关键词：企业服务；应用领域；通信；电子市场
摘 要：The key idea of our approach is that the arrangement phase (request-quote) of business service can be realized in a generic way independent of application domain. On the basis of this idea a new information technology is proposed (in the form of specifications and protocols) and implemented as a prototype system for business process automation (including planning, composing of services, and execution). Augmented with social media it is the basis for creating a communication platform for developing electronic markets.