Many helpdesks, customer care centers, IT departments, and service providers worldwide use clientless remote support software to help customers and employees in distant locations, who are using desktops, laptops, and mobile devices. Clientless remote support software helps the support team to connect to remote machines through sharing screens and thereby controlling the device. Growing speed of Internet connection worldwide and the need for cost-effective solutions for issues, such as expensive desktop accessibility, have increased the demand for clientless remote support software.

PART 01: Executive summary

PART 02: Scope of the report

Clientless remote support software

Market overview

Estimation of market

Segmentation

Vendors

Summation errors

Top-vendor offerings

PART 03: Market research methodology

Research methodology

Economic indicators

PART 04: Introduction

Key market highlights

PART 05: Market landscape

Market size and forecast

PART 06: Benefits of the clientless remote support

software

PART 07: Market segmentation by end-users

Market overview

External support

Internal support

PART 08: Geographical segmentation

Overview

Americas

EMEA

APAC

PART 09: Market drivers

Increased adoption of mobility in clientless remote

support

Rise of IoT devices for exchanging data over Internet

Need for quick fixing because of rise in BYOD policies

PART 10: Impact of drivers

PART 11: Market challenges

Security concerns regarding clientless remote support

software

Low awareness and skepticism about the software

System integration and interoperability issues

PART 12: Impact of drivers and challenges

PART 13: Market trends

Increasing number of M&A

Growing adoption of BYOD

Increasing features of clientless remote support

software

PART 14: Impact of trends

Impact of trends

PART 15: Buying criteria

Buying criteria

Usability

Security

Deployment

Functionality

PART 16: Five forces analysis

Five forces analysis

PART 17: Vendor landscape

Competitive scenario

Bomgar

Cisco Systems

Citrix Systems

LogMeIn

TeamViewer

Other prominent vendors

PART 18: Appendix

List of abbreviations

PART 19: Assumptions

PART 20: Explore Technavio