关键词：建行系统；提供；自助服务渠道；实时报告；信息
摘 要：A CCB system offers all types of support services that are provided by an organization to its customers before, during, and after a purchase of the product or service. This includes real-time resolving of customer requests and issues through various customer self-service channels. It acts as a bridge between customers and service providers helping them to understand each other better and manage their mutual relationship. It helps enterprises to achieve customer satisfaction, which helps build a better relationship with the customers. Moreover, it involves real-time reporting of customer-related valuable information to decision makers.The Global CCB Systems market is growing steadily. The majority of the emand for the implementation of CCB systems comes from the Americas, which held the major share in the market in 2012. The APAC and the EMEA regions are experiencing promising growth, and they are expected to gain more market share in the near future. The Global CCB Systems market is expected to reach US$5.71 billion by 2016, growing at a CAGR of 7.41 percent during the period 2012-2016.
目 录：01. Executive Summary

02. List of Abbreviations

03. Introduction

04. Market Research Methodology

Market Research Process

Research Design

Research Methodology

05. Scope of the Report

Market Overview

Product Offerings

06. Market Landscape

06.1 Relationship Involved in Customer Care and Billing Systems

06.2 Market Definition

06.3 Market Size and Forecast

06.4 End-user Analysis

06.5 Five Forces Analysis

07. Geographical Segmentation

07.1 Customer Care and Billing Systems Market in the Americas

07.2 Customer Care and Billing Systems Market in the EMEA Region

07.3 Customer Care and Billing Systems Market in the APAC Region

08. Key Leading Countries

USA

Germany

Japan

09. Vendor Landscape

09.1 Vendor Analysis

09.2 Other Prominent Vendors

10. Buying Criteria

11. Market Growth Drivers

12. Drivers and their Impact

13. High – Very high impact, with radical influence on the growth of the market Market Challenges

14. Impact of Drivers and Challenges

15. Market Trends

16. Key Vendor Analysis

16.1 Amdocs Inc

Business Overview

Business Segmentation

Key Information

SWOT Analysis

16.2 Ferranti Computer Systems

Business Overview

Business Segmentation

Key information

SWOT Analysis

16.3 Oracle Corp

Business Overview

Business Segmentation

Key Information

SWOT Analysis

16.4 SAP AG

Business Overview

Business Segmentation

Key Information

SWOT Analysis

17. Other Reports in this Series