FSM software enables the scheduling, allocating, and dispatching technicians for field work, and remotely locating, tracking, and managing the staff and processes. The high management visibility in field operations allows enterprises to quickly recognize and address revenue-generating opportunities. It also helps in prioritizing the allotted work, matching technician skills, and reducing the time for solving the problems. FSM solutions can be deployed on-premises, hosted through a web browser as Softwareas- a-Service (SaaS), and a hybrid of the two. It offers enterprises with a number of benefits including cost savings, enhanced productivity, and customer satisfaction.

PART 01: Executive summary

Highlights

PART 02: Scope of the report

Market overview

Major vendor offerings

PART 03: Market research methodology

Research methodology

Economic indicators

PART 04: Introduction

Key market highlights

Process of FSM

Benefits of FSM software 1

PART 05: Key market insights

Enhanced customer experience in FSM with M2M

Wearable technology in FSM

PART 06: Market landscape

Global FSM software market

PART 07: Market segmentation by deployment models

Deployment models

Global FSM software market by deployment models

PART 08: Geographical segmentation

Global FSM software market by geography

Global FSM software market by geography (revenue)

PART 09: Buying criteria

PART 10: Market drivers

Increased demand for SaaS-based FSM solutions

Increased need to control and reduce service cost

Increased need to drive workforce productivity

PART 11: Impact of drivers

PART 12: Market challenges

Threat from open-source FSM software

High product and upgradation costs

Lack of skilled professionals

PART 13: Impact of drivers and challenges

PART 14: Market trends

Introduction of mobile field service apps

Use of predictive analytics in FSM software

Emergence of IoT in FSM

PART 15: Five forces model

PART 16: Vendor landscape

Competitive scenario

Vendor highlights

Vendor matrix

Competitive rating

Description of major vendors

Other prominent vendors

PART 17: Appendix

List of abbreviations

PART 18: Explore Technavio