关键词：电子表格；时间记录；助于；管理人员调度；增加；操作性能
摘 要：In the past, WFM was handled using spreadsheets and time recording, which are time-consuming, lead to non-productive idle times and poor customer service, and incur high operational costs. Currently businesses are using WFM software, which helps manage workforce scheduling, increase operational performance, and identify and solve workforce-related issues in less time. WFM solutions can be deployed across organizations and are beneficial to all types of businesses, as they ensure optimal utilization of resources.
目 录：

01. Executive Summary

02. List of Abbreviations

03. Scope of the Report

03.1 Market Overview

03.2 Product Offerings

04. Market Research Methodology

04.1 Market Research Process

04.2 Research Methodology

05. Introduction

06. Market Landscape

06.1 WFM Software Overview

06.2 Life Cycle of WFM Software

06.3 Applications of WFM Software

06.3.1 Talent Management and Organization Performance

06.3.2 WFM System

06.3.3 Operations Workforce Optimization

06.3.4 Task Management

06.4 Market Size and Forecast

06.5 Five Forces Analysis

07. Market Segmentation by Deployment Model

07.1 Global WFM Software Market in Retail Industry by

Deployment Model 2014

08. Geographical Segmentation

08.1 Global WFM Software Market in Retail Industry by

Geography 2014

08.2 Global WFM Software Market in Retail Industry by

Geography 2014-2019

09. Key Leading Countries

09.1 US

09.2 Germany

09.3 China

10. Buying Criteria

11. Market Growth Drivers

12. Drivers and their Impact

13. Market Challenges

14. Impact of Drivers and Challenges

15. Market Trends

16. Trends and their Impact

17. Vendor Landscape

17.1 Competitive Scenario

17.2 Market Share Analysis 2014

17.2.1 Top Vendors in Global WFM Software Market in Retail

Industry

17.3 Other Prominent Vendors

18. Key Vendor Analysis

18.1 ADP

18.1.1 Key Facts

18.1.2 Business Overview

18.1.3 Business Segmentation by Revenue 2014

18.1.4 Business Segmentation by Revenue 2012-2014

18.1.5 Geographical Segmentation by Revenue 2014

18.1.6 Business Strategy

18.1.7 Recent Developments

18.1.8 SWOT Analysis

18.2 Kronos

18.2.1 Key Facts

18.2.2 Business Overview

18.2.3 Recent Developments

18.2.4 SWOT Analysis

18.3 Oracle

18.3.1 Key Facts

18.3.2 Business Overview

18.3.3 Business Segmentation by Revenue 2013

18.3.4 Business Segmentation by Revenue 2012 and 2013

18.3.5 Geographical Segmentation by Revenue 2013

18.3.6 Business Strategy

18.3.7 Recent Developments

18.3.8 SWOT Analysis

18.4 Reflexis Systems

18.4.1 Key Facts

18.4.2 Business Overview

18.4.3 Recent Developments

18.4.4 SWOT Analysis

18.5 SAP

18.5.1 Key Facts

18.5.2 Business Overview

18.5.3 Business Segmentation

18.5.4 Business Segmentation by Revenue 2013

18.5.5 Business Segmentation by Revenue 2012 and 2013

18.5.6 Geographical Segmentation by Revenue 2013

18.5.7 Business Strategy

18.5.8 Key Developments

18.5.9 SWOT Analysis

19. Other Reports in this Series