The increased use of smartphone and mobile apps for hotel booking has enhanced the customer experience. The use of mobile apps in the hotel industry brings immediacy and is changing a customer's expectation and its interaction with hotel owners and staff. For example, Village Hotel, a UK brand offers mobile check-in that provides the hotel with the guest's information before they arrive.

PART 01: Executive summary 5

Key findings 5
PART 02: Scope of the report 6

Market overview 6

 Top-vendor offerings 7
PART 03: Market research methodology 8

Research methodology 8

Economic indicators 8
PART 04: Introduction 9

Key market highlights 9
PART 05: Market landscape 10

Market overview 10

Advantages of cloud hotel and hospitality management software 11
PART 06: Architecture 12

Hotel and hospitality management software 12
PART 07: Market developments 13

Technological advances in hotel industry 13
PART 08: Market size and forecast 14

Market size and forecast 14
PART 09: Market segmentation by deployment 16

Deployment models 16

Global hotel and hospitality management software market by deployment 17
PART 10: Geographical segmentation 19

Global hotel and hospitality management software market by geographical segmentation 19

 Hotel and hospitality management software market in Europe 20

Hotel and hospitality management software market in Americas 22

 Hotel and hospitality management software market in APAC 23

Hotel and hospitality management software market in MEA 26
PART 11: Product life cycle 29

Product life cycle 29
PART 12: Market drivers 32

 Increased need to reduce expenses and operational costs 32
Varied features of hotel management software 32

Adherence to compliance payment mandates 33
PART 13: Impact of drivers 34

PART 14: Market challenges 35

 Frequent upgrades in technology 35

 Adherence to regulations and compliance of hospitality industry 35

 Rise in use of open-source software 36
PART 15: Impact of drivers and challenges 37

PART 16: Market trends 38

Increased use of mobiles for hotel booking 38

Rise in hiring hotel mystery shopper services 38

Emergence of SaaS-based hotel and hospitality management software 39
PART 17: Impacts of  trends 40

 Impacts of trends 40
PART 18: Buying criteria 41

Buying criteria 41
PART 19: Five forces analysis 43

PART 20: Vendor landscape 44

Competitive landscape 44

Vendor rating 44

Other prominent vendors 45
PART 21: Key vendor profiles 49

Oracle 49 Infor 49

protel hotelsoftware 50

Sabre 51
PART 22: Appendix 52

List of abbreviations 52
PART 23: Assumptions 53

Market assumptions 53
PART 24: Explore Technavio 55