关键词：BPM；云服务；业务流程；提高知名度
摘 要：BPM as a service refers to business processes integrated with cloud services, such as SaaS, PaaS, and IaaS. This solution helps to improve visibility in business processes and virtual workplaces, and helps in decision making. Also, the solution optimizes business processes and increases profitability through process design, process engines, rules engines, and process analytics. It is also used to simulate, automate, and monitor business processes in various sectors, such as Human Resources (recruitment, training, and performance management), Sales and Marketing (pre-sales and post-sales), Manufacturing (invoicing), CRM (accurate, up-to-date information), and R&D (improved infrastructure and effective management of processes). BPM as a service is also referred to as cloud BPM, and the terms are used throughout this report interchangeably.
目 录：

01. Executive Summary

02. List of Abbreviations

03. Scope of the Report

03.1 Market Overview

03.2 Product Offerings

04. Market Research Methodology

04.1 Market Research Process

04.2 Research Methodology

05. Introduction

06. Market Landscape

06.1 Market Overview

06.2 BPM Lifecycle

06.3 Market Size and Forecast

06.4 Market Segmentation by Deployment Type

06.5 Five Forces Analysis

07. Market Segmentation by End-user

08. Market Segmentation by Geographic

Region

08.1 Segmentation of Global BPM as a Service

Market by Geography 2014

08.2 Segmentation of Global BPM as a Service

Market by Geography 2014-2019

09. Key Leading Countries

09.1 US

09.2 UK

09.3 Germany

10. Buying Criteria

11. Market Growth Drivers

12. Drivers and their Impact

13. Market Challenges

14. Impact of Drivers and Challenges

15. Market Trends

16. Trends and their Impact

17. Vendor Landscape

17.1 Competitive Scenario

17.2 Major Vendors 2014

17.3 Other Prominent Vendors

18. Key Vendor Analysis

18.1 Appian

18.1.1 Key Facts

18.1.2 Business Overview

18.1.3 Product Segmentation

18.1.4 Geographical Presence

18.1.5 Business Strategy

18.1.6 Recent Developments

18.1.7 SWOT Analysis

18.2 IBM

18.2.1 Key Facts

18.2.2 Business Description

18.2.3 Business Segmentation

18.2.4 Revenue Segmentation by Business Segment

18.2.5 Revenue Segmentation by Business Operation

18.2.6 Revenue Comparison of Business Segments 2012 and 2013

18.2.7 Revenue Segmentation by Geography

18.2.8 Business Strategy

18.2.9 Key Developments

18.2.10 SWOT Analysis

18.3 Open Text

18.3.1 Key Facts

18.3.2 Business Overview

18.3.3 Business Segmentation by Revenue 2014

18.3.4 Business Segmentation by Revenue 2013 and 2014

18.3.5 Geographical Segmentation by Revenue 2014

18.3.6 Business Strategy

18.3.7 Recent Developments

18.3.8 SWOT Analysis

18.4 Pegasystems

18.4.1 Key Facts

18.4.2 Business Overview

18.4.3 Segmentation by Revenue 2013

18.4.4 Segmentation by Revenue 2012 and 2013

18.4.5 Geographical Segmentation 2013

18.4.6 Business Strategy

18.4.7 Recent Developments

18.4.8 SWOT Analysis

19. Other Reports in this Series