关键词：业务流程外包；业务流程；专业知识领域
摘 要：Business process outsourcing (BPO) is a segment of outsourcing that consists of subcontracting the business processes of an organization to a third-party vendor that has expertise in the required domains. These vendors then administer and manage the selected activity based on defined and measurable performance criteria. It helps clients increase their operational efficiency, concentrate on core competencies, reduce time-to-market, obtain access to fresh talent with experience in the latest technologies, and, in the long run, build an organization with an economical cost structure. Several healthcare providers have adopted BPO services because of proven benefits of cost reduction, improved patient care services, and maximized staff efficiency.
目 录：

01. Executive Summary

02. List of Abbreviations

03. Scope of the Report

03.1 Market Overview

03.2 Product Offerings

04. Market Research Methodology

04.1 Market Research Process

04.2 Research Methodology

05. Introduction

06. Market Landscape

06.1 Market Overview

06.1.1 Overview of Healthcare BPO

06.1.2 CRM BPO

06.1.3 HR BPO

06.1.4 F&A BPO

06.2 Overview of Global Healthcare IT Market

06.3 Global Healthcare BPO Market

06.3.1 Market Size and Forecast

06.4 Five Forces Analysis

07. Market Segmentation by Services

07.1 Global CRM BPO Market in Healthcare Sector

07.1.1 Market Size and Forecast

07.2 Global HR BPO Market in Healthcare Sector

07.2.1 Market Size and Forecast

07.3 Global F&A BPO Market in Healthcare Sector

07.3.1 Market Size and Forecast

08. Market Segmentation by Geography

09. Buying Criteria

10. Market Growth Drivers

11. Drivers and their Impact

12. Market Challenges

13. Impact of Drivers and Challenges

14. Market Trends

15. Trends and their Impact

16. Vendor Landscape

16.1 Competitive Scenario

16.2 Key Vendors in the Market

16.3 Other Prominent Vendors

16.3.1 Aon

16.3.2 Aegis

16.3.3 Capgemini

16.3.4 Convergys

16.3.5 Dell

16.3.6 HCL Technologies

16.3.7 HP

16.3.8 Infosys

16.3.9 Mphasis

16.3.10 NCO Financial Systems

16.3.11 WNS

17. Key Vendor Analysis

17.1 Accenture

17.1.1 Key Facts

17.1.2 Business Overview

17.1.3 Business Segmentation by Revenue 2013

17.1.4 Business Segmentation by Revenue 2012 and 2013

17.1.5 Geographical Segmentation by Revenue 2013

17.1.6 Business Strategy

17.1.7 Key Information

17.1.8 SWOT Analysis

17.2 Cognizant

17.2.1 Key Facts

17.2.2 Business Overview

17.2.3 Business Segmentation by Revenue 2013

17.2.4 Business Segmentation by Revenue 2012 and 2013

17.2.5 Geographical Segmentation by Revenue 2013

17.2.6 Business Strategy

17.2.7 Key Information

17.2.8 SWOT Analysis

17.3 Genpact

17.3.1 Key Facts

17.3.2 Business Overview

17.3.3 Services Segmentation by Revenue

17.3.4 Services Segmentation by Revenue

17.3.5 Geographical Segmentation by Revenue

17.3.6 Business Strategy

17.3.7 Recent Developments

17.3.8 SWOT Analysis

17.4 IBM

17.4.1 Key Facts

17.4.2 Business Description

17.4.3 Business Segmentation

17.4.4 Revenue Segmentation by Business Segment

17.4.5 Revenue Segmentation by Business Operation

17.4.6 Revenue Comparison of Business Segments 2012 and 2013

17.4.7 Revenue Segmentation by Geography

17.4.8 Business Strategy

17.4.9 Key Developments

17.4.10 SWOT Analysis

17.5 TCS

17.5.1 Key Facts

17.5.2 Business Overview

17.5.3 Revenue by Business Segmentation 2013

17.5.4 Revenue by Business Segmentation 2012 and 2013

17.5.5 Revenue by Geographical Segmentation 2013

17.5.6 Business Strategy

17.5.7 Recent Developments

17.5.8 SWOT Analysis

17.6 Wipro

17.6.1 Key Facts

17.6.2 Business Overview

17.6.3 Revenue by Business Segmentation 2014

17.6.4 Revenue by Business Segmentation 2013 and 2014

17.6.5 Revenue by Geographical Segmentation 2014

17.6.6 Business Strategy

17.6.7 Recent Developments

17.6.8 SWOT Analysis

17.7 Xerox

17.7.1 Key Facts

17.7.2 Business Overview

17.7.3 Business Segmentation by Revenue 2013

17.7.4 Business Segmentation by Revenue 2012 and 2013

17.7.5 Geographical Segmentation by Revenue 2013

17.7.6 Business Strategy

17.7.7 Recent Developments

17.7.8 SWOT Analysis

18. Other Reports in this Series