关键词：UCC；系统；集成；实时通信；视频会议；数据共享通信
摘 要：UC&C is a system that integrates real-time communication such as presence information, telephony, instant messaging, videoconferencing, and data sharing with non-real-time communication such as unified messaging (email, SMS, and fax). It enables an individual to send a message from one medium and receive it on another medium. For instance, one can receive a voice message and choose to access it through email or cell phone. It is used in various sectors such as Healthcare, Education, Finance and Banking, and Hospitality, and unifies different modes of communication into a single combined user experience. UC&C can be integrated into business process software to help organizations reduce operational costs and boost productivity.
目 录：

01. Executive Summary

02. List of Abbreviations

03. Scope of the Report

03.1 Market Overview

03.2 Product Offerings

04. Market Research Methodology

04.1 Market Research Process

04.2 Research Methodology

05. Introduction

06. Market Landscape

06.1 Market Overview

06.2 Evolution of UC&C Model

06.3 UC&C Market Size and Forecast in EMEA Region

06.4 Market Share of EMEA Region by Revenue

06.5 UC&C market in EMEA Region by Deployment

Model

06.6 Five Forces Analysis

07. Market Segmentation by Technology

08. Key Leading Countries

08.1 France

08.2 Germany

08.3 UK

09. Buying Criteria

10. Market Growth Drivers

11. Drivers and their Impact

12. Market Challenges

13. Impact of Drivers and Challenges

14. Market Trends

15. Trends and their Impact

16. Vendor Landscape

16.1 Competitive Scenario

16.2 Major Vendors

16.3 Other Prominent Vendors

17. Key Vendor Analysis

17.1 Avaya

Key Facts

Business Overview

Business Segmentation by Revenue 2013

Business Segmentation by Revenue 2012 and 2013

Geographical Segmentation by Revenue 2013

Business Strategy

Recent Developments

SWOT Analysis

17.2 Cisco Systems

Key Facts

Business Overview

Business Segmentation by Revenue

Geographical Segmentation by Revenue

Business Strategy

Key Information

SWOT Analysis

17.3 Microsoft

Key Facts

Business Overview

Business Segmentation by Revenue 2013

Business Segmentation by Revenue 2012 and 2013

Geographical Segmentation by Revenue 2013

Business Strategy

Recent Developments

SWOT Analysis

17.4 Unify

Key Facts

Business Overview

Business Segmentation by Revenue 2013

Industry Solutions

Key Services

Business Strategy

Recent Developments

SWOT Analysis

18. Other Reports in this Series 9