A chatbot, as defined earlier in the scope of the report, is a conversational user interface (CUI) like an avatar or a 3D animated persona that delivers text-based or voice-based information and service assistance to customers via a kiosk, mobile, or website on the Internet. It incorporates natural language processing (NLP) and domain knowledge that changes according to the content of the dialog between the chatbot and the customer.

PART 01: Executive summary

PART 02: Scope of the report

Market overview

End-user segmentation

Geographical information

Vendor selection

Base year and forecast period

Summation errors

PART 03: Market research methodology

Research methodology

Economic indicators

PART 04: Introduction

Key market highlights

Evolution of chatbots

PART 05: Benefits of chatbots

PART 06: Market landscape

Market overview

Market size and forecast

PART 07: Market segmentation by end-user

Global chatbot market by end-user

PART 08: Geographical segmentation

Global chatbot market by geography

Americas

EMEA

APAC

PART 09: Market drivers

Growing need to improve CRM

Rising adoption of chatbots in healthcare insurance

industry

Increased demand for web self-service

Advantages of chatbot over other customer support

options

PART 10: Impact of drivers

PART 11: Market challenges

Integration issues between front-end and back-end

knowledge base

Lack of standardization

Lack of product differentiation and viability issues

PART 12: Impact of drivers and challenges

PART 13: Market trends

Chatbot integration with social media

Increase in mobility

Growing popularity of live chat

PART 14: Five forces analysis

Five forces analysis

PART 15: Vendor landscape

Competitive scenario

Top-vendor offerings

PART 16: Key vendor analysis

Vendor profiles

Anboto

Creative Virtual

eGain

Inbenta

Nuance

PART 17: Other prominent vendors

PART 18: Assumptions

Market assumptions

PART 19: Appendix

List of abbreviations

PART 20: Explore Technavio