The FM services market in North America has entered a high maturity phase due to increased awareness among end-users in the region. The market will continue to grow at a stable rate during the forecast period due to high maturity of end-users.End-users in North America prefer outsourcing of facility related services as it reduces the risk and responsibility associated with the in-house operation. High infrastructure development in the region has led to an increased demand for specialized vendors that possess the skill to operate both technical as well as non-technical functions within a facility.

PART 01: Executive summary 6

PART 02: Scope of the report 18

PART 03: Research Methodology 23

PART 04: Introduction 26

Key market highlights 26

PART 05: Market landscape 28

Market overview 28

Market size and forecast 29

Five forces analysis 31

PART 06: Market segmentation by services 32

Market overview 32

FM soft services market in North America 35

FM hard services market in North America 38

PART 07: Market segmentation by end-user 40

Market overview 40

FM services market in commercial buildings 42

FM services market in government buildings 45

FM services market in residential buildings 47

PART 08: Geographical segmentation 50

Market overview 50

FM services market in US 51

FM services market in Canada 54

FM services market in Mexico 56

PART 09: Market drivers 58

Rising levels of outsourcing in building management 58

Value proposition offered to building owners 58

Growth in infrastructure development 59

PART 10: Impact of drivers 61

PART 11: Market challenges 62

Responsiveness to technology evolution 62

High market saturation 62

Rising labor cost 63

PART 12: Impact of drivers and challenges 64

PART 13: Market trends 65

Impact of technology in managing building facilities 65

Convergence of IoT and smart buildings 65

Integrated service contracts in FM 66

PART 14: Vendor landscape 67

Competition review 67

Aramark 69

CB Richard Ellis (CBRE) 71

Compass Group 72

Cushman & Wakefield 74

Macro 76

Key takeaways 78

PART 15: Appendix 79

List of abbreviations 79

PART 16: Explore Technavio 80