关键词：自助服务；交互；信息亭；自定义；计算机终端；独立或联网；访问信息；服务
摘 要：A self-service, or interactive, kiosk is a customized computer terminal that is either standalone or networked and is used to access information and services conveniently. A self-service kiosk consists of a monitor, usually touch enabled, through which people can seek information of their choosing. Self-service kiosks enable service providers to cater to high customer traffic. They are of immense help in retail stores and outlets, when the number of support staff is few and the number of customers is high.
目 录：

PART 01: Executive summary

Highlights

PART 02: Scope of the report

Market overview

Top-vendor offerings

PART 03: Market research methodology

Research methodology

Economic indicators

PART 04: Introduction

Key market highlights

PART 05: Market landscape

Market overview

Market size and forecast

Five forces analysis

PART 06: Market segmentation by application

Global self-service kiosk market by application

Retail

Entertainment

Travel

Financial services

Healthcare

Others

PART 07: Geographical segmentation

Global self-service kiosk market by geography

Americas

Europe, the Middle East, and Africa (EMEA)

Asia-Pacific (APAC)

PART 08: Market drivers

Growing number of smart cities

Rising adoption of self-checkout kiosks in retail sector

Ability to advertise

PART 09: Impact of drivers

PART 10: Market challenges

Cyber attacks

High initial cost

Troubleshooting and customer support

Standards and regulations

PART 11: Impact of drivers and challenges

PART 12: Market trends

High usage of tablets instead of kiosks

Location awareness

Integration with omnichannel retailing

PART 13: Vendor landscape

Competitive scenario

Vendor analysis

PART 14: Explore Technavio