With the strengthening of analytics technology, understanding the scope of customer need and behavior for current and future time period is gaining a rapid traction, thereby reducing the risk of colossal losses. B2B ecommerce has gained a rapid growth, within these COVID scenario, as the companies has shifted to digital sales, giving a fivefold revenue growth. As such scenario is being observed within all the industries, the need for understanding the customer right from platform choice for product/service availability, wide range of personalization and offers has one of the major agenda, putting customer experience management software in the forefront. This report features information on customer experience management software solutions and services offered by key vendors. Furthermore, it highlights strategies adopted by key market players to improve the market share and sustain competition.

CHAPTER 1: INTRODUCTION 

CHAPTER 2: EXECUTIVE SUMMARY 

CHAPTER 3: MARKET OVERVIEW

CHAPTER 4: CUSTOMER EXPERIENCE MANAGEMENT SOFTWARE MARKET, BY COMPONENT 

CHAPTER 5: CUSTOMER EXPERIENCE MANAGEMENT SOFTWARE MARKET, BY PLATFORM

CHAPTER 6: CUSTOMER EXPERIENCE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT MODEL 

CHAPTER 7: CUSTOMER EXPERIENCE MANAGEMENT SOFTWARE MARKET, BY INDUSTRY VERTICAL

CHAPTER 8: CUSTOMER EXPERIENCE MANAGEMENT SOFTWARE MARKET, BY REGION

CHAPTER 9: COMPETITIVE LANDSCAPE

CHAPTER 10: COMPANY PROFILES