Business process automation refers to the use of technology and software to streamline and automate repetitive and manual tasks within a business. It involves identifying, analyzing, and optimizing existing processes to eliminate inefficiencies, reduce human error, and increase productivity. Business process automation typically involves the implementation of digital tools such as workflow software, robotics, and artificial intelligence, to automate tasks, including data entry, document processing, and customer support. By automating these processes, organizations can improve operational efficiency, achieve cost savings, free up the time of the employees for more valuable work, ensure greater accuracy, and provide a better experience for both employees and customers.