Cloud ITSM mainly emphasizes on the management of the IT infrastructure through cloud that comprises, IT processes, software, hardware, and services. These services can be offered independently on cloud as well as on-premise. Moreover, users can find more value from cloud ITSM solutions, which combine capabilities for crucial business processes, such as the support for cloud services, agile development & DevOps, and delivery of business services. This report features information on cloud ITSM solutions and services offered by key vendors. Furthermore, it highlights the strategies adopted by key market players to improve the market share and sustain competition. The key players operating in the market include Axios Systems, BMC Software, CA Technologies, Citrix Systems, Hewlett Packard Enterprise, International Business Machines Corporation (IBM), ManageEngine, Micro Focus, Microsoft Corporation, and ServiceNow.

INTRODUCTION 

EXECUTIVE SUMMARY 

MARKET OVERVIEW

CLOUD ITSM MARKET, BY COMPONENT

CLOUD ITSM MARKET, BY ORGANIZATION SIZE 

CLOUD ITSM MARKET, BY INDUSTRY VERTICAL 

GLOBAL CLOUD ITSM MARKET, BY REGION

COMPETITIVE LANDSCAPE 

COMPANY PROFILE