The global UCaaS market is increasingly gaining momentum with the growing complexity in the organization, increasing competition, rising focus on improving margins by minimizing cost and increasing employee satisfaction by providing mobility and flexibility. Emerging trends, such as AI, developments of new technologies, rising awareness of cloud and its benefits, maturing business models, and bring your own device (BYOD), are projected to support the market growth. UCaaS finds application across industries such as healthcare, telecom & IT, hospitality, healthcare, logistics, and others, and across job functions.

1 RESEARCH METHODOLOGY 

2 RESEARCH OBJECTIVES 

3 RESEARCH PROCESS 

4 SCOPE & COVERAGE

5 REPORT ASSUMPTIONS & CAVEATS 

6 MARKET AT A GLANCE 

7 INTRODUCTION 

8 MARKET OPPORTUNITIES & TRENDS