AI-driven customer support agents encompass advanced software solutions leveraging artificial intelligence and machine learning to automate and enhance customer interactions. These intelligent agents, often deployed as chatbots or virtual assistants, are designed to understand, process, and respond to customer inquiries across various communication channels, including websites, mobile applications, and social media. Their operational mechanics involve natural language processing for understanding user input, natural language generation for crafting human-like responses, and machine learning algorithms for continuous improvement through interaction analysis