2013年1-5月，我国软件和信息技术服务业总体保持平稳，但5月份收入增速略有下降，软件出口持续低迷，外包服务出口明显放缓。

CRM is defined as processes and tools that help businesses maintain customer relationships in an organized way. CRM software supports a company to measure and manage contacts with customers. Data which are acquired using CRM tools can be utilized for research and analysis of customer relationships. Software is available either through a direct installation onto a computer or made available through a SaaS-based model that is accessible only via the internet. CRM software helps organizations to manage their entire prospect/customer details including names, addresses, phone numbers, call records, and purchase history. Other uses of CRM include planning of appointments, schedule of call-back times, and other sales-related activities.The CRM Software market in China is one of the fastest growing software markets in the country.The market is dominated by an equal number of local and foreign vendors. Local vendors such as UFIDA Software Co. Ltd. and Kingdee International Software Group Co. Ltd. are dominating the market; however, many foreign vendors such as SAP AG, Oracle Corp., and Microsoft Corp. have also established their presence in the market. Also, at present, medium-sized enterprises are generating most of the market revenue compared to small-sized enterprises, which are expected to increase their share in the coming years. The CRM Software market in China is expected to grow at a CAGR of 15.64 percent during the period 2012–2016.

2013年初，我国民资进入电信业出台首个实质性举措，引发行业内外多方热议及关注。本文回顾了相关背景历程，展望了今后民资进入电信业的整体趋势，并就此对产业链各方(运营商、民资、消费者)带来的影响，进行了一一分析。

6月底，微软与甲骨文宣布在Windows Azure上进行云端联盟，这两家曾经的对手，在云计算时代开启有了新的合作方式，云计算、移动互联网、物联网等技术的兴起，正在给IT行业的生态系统带来深刻变化。微软在向设备+服务的转型过程中，也开始重新构建与云服务相匹配的生态系统，一方面，吸引更多全新的合作伙伴加入，另一方面，带领传统ISV、SI向云计算时代转型。

现代化科学技术的不断发展，现代化信息技术也在逐渐发展与革新，全球进入到一个全新的信息社会。人们的消费观念也在不停地变化着：从桌面、文件、文件夹和回收站，到平板、应用和云服务，消费者正日益背离专注型思维的计算模式。他们不再坐在办公桌旁完成各项任务，而是转向一种即时和单手处理的计算模式——排队购物时，在咖啡馆聊天时，或者是上下班坐公交车时。这也意味着IT产业与Mobile Internet的完美结合将成为一种崭新的发展趋势。

2013年1-5月软件业经济运行情况：收入增长小幅波动，效益情况好转。“余额宝”上线再度展示阿里金融“野心”；货币基金迎来新商机：活期宝高调上线；腾讯合作伙伴大会看点，手机QQ微信等开放之路；“棱镜门”成为转折点，信息产业开启国产化时代；IDC：未来5年中国软件市场规模增长率达11.3%；Gartner:2013年商务智能软件收入将达到138亿美元。

IPTV also known as Internet Protocol Television is one of the most innovative platforms which emphasize the television viewing experience over the internet. The system is similar to cable TV but is offered to viewers over the broadband network, instead of cable. In other words, IPTV offers digital TV experience through the IP suite.

“棱镜”项目曝光后，让美国政府陷入了巨大的外交困境。但目前，世人关注的只是“棱镜”项目的具体监控内容以及围绕该事件而展开的大国博弈，而这并不足以体现“棱镜”项目的真正价值和影响。实际上，拨开网络监控的重重迷雾，“棱镜”项目让我们一窥美国信息网络安全战略的概貌。按照国务院发展研究中心专家李广乾的观点，包括以商用技术外貌出现的大数据，都是美国全球信息网络安全战略的一部分……